homophyly

homophyly

1. The empirical results show what the most customers care about service quality are reliability, intangibility, responsiveness, empathy, availability, tangibility, and homophyly.

研究结果发现：顾客所重视服务品质的程度依序是可靠性、无形性、反应性、关怀性、便利性、有形性及相似性。

2. However, the brokers have obviously different priority from the customers and emphasize reliability;responsiveness, availability and homophyly.

而营业员显然在服务品质的可靠性、反应性、便利性与相似性上与客户的认知有显著的差异。